A return voucher is included in every order received, if you have lost it, contact us as soon as possible here.

Are you sure you want to cancel your order? 

By ticking this box, you agree to the general rental terms and conditions.

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By creating an account, you accept our general rental terms and conditions and privacy policy. 

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Introducing Volcom’s rental program - outerwear on demand, delivered right to your door. No more lugging gear or stressing about what to pack. Just pure powder-chasing, corduroy-carving freedom. Wherever you’re headed, Volcom Rental’s got you covered, hassle-free.

1. Select your dates and choose the items of your choice from our range of Volcom Outerwear snow gear.

2. Confirm your rental by creating your account or continuing as a guest. This is the moment to finalise your order.

3. Receive your rental order at home, in a pick-up point or in a Volcom Store in a reusable parcel. Test, shred and enjoy your Volcom products.

4. Once you've finished ripping, return the items you've rented in the reusable parcel to your nearest point. It's that easy!

In which countries is the Volcom Rental service available?

The Volcom rental service is currently available in 7 countries: France, Belgium, the Netherlands, Germany, Austria, Spain and Italy.

Do you clean the products between rentals?

Yes, of course. Hygiene is an important part of our rental service. All items are inspected, washed, cleaned in an ozone chamber and repaired (if necessary).

You can rent an item for as long as you want, from a minimum of 2 days.

You can cancel your order free of charge at any time until the order has been processed by contacting us here. Once the order is in process, no changes can be made.

Please note that it will take a few days for the refund, which would be made on the same payment method as your order, to appear on your account. 

You can rent as many items as you like from the range of products available for rent. Discover the selection on rent.volcom.com.

Is it possible to extend my rental period after receiving my order?

Unfortunately, it is not possible to extend the period of your rental once it has been received. The item you have rented may have been booked in the meantime by another customer right after you. We apologize for this.

Can I use my Volcom account for Volcom Rental?

Your Volcom Rental account is for rental only, if you already have a Volcom account (on volcom.eu) you will need to create a new one on rent.volcom.com here.

You can choose between a standard home delivery, a standard delivery in a relay point or a delivery in-store in either of the Volcom Store of Chamonix or Les 2 Alpes in France.

Enjoy free shipping on all orders over 99€.
In-store delivery is free for every order.
Pick-up point delivery is available for 6.99€.
Home delivery within France costs 9.99€, while for other countries, home delivery is 12.99€.

Can I change my delivery address and/or rental date?

As long as the order has not been processed by our teams, there is the possibility to make the modification. Contact Customer Service directly here. 

Standard deliveries take between 1 and 2 days once the order has left our warehouse. 
You will receive your rental order 2 days before your selected date, to allow for preparation time before departure.

We are sorry for the inconvenience. Please contact Customer Service (here) and we will contact the carrier directly to request a prompt delivery of your order. If the carrier cannot deliver on time, you will receive a full refund.

First, use the packaging you received. It is designed to be sturdy and reusable. 
Secondly, use the return label that has already been provided to you. 
You can drop off your return package at a carrier's drop-off point indicated on the return label provided. Your proof of delivery must be stamped when you drop off your package. You are responsible for the shipment as the sender.  

NOTE: You must return your package from the country of delivery, it is not possible to return from another country. Returns from a country other than the country where the order was delivered will not be handled by us.

How long do I have to return my rental products?

You have 2 days after your scheduled return date to return your products for free.

A pre-authorization is a temporary hold of a certain amount on the bank account linked to the credit card you used for payment. These funds are not actually debited from your bank account but may appear as pending transactions, depending on your bank's policies. This seven (7) day hold allows us to assess the creditworthiness of the bank account from which the payment is made, up to 150€. Once the creditworthiness is confirmed, the hold is released.

This deposit may be charged in case of multiple ongoing orders, numerous failed payment attempts, or any other financial risk identified by the company.

What happens if I don't return my products?

You will receive an email reminder to return your products on the last day of your rental period. If you are unable to return them within the time limit, for whatever reason, please contact our Customer Service as soon as possible (here). If you keep your products without purchasing them from your personal account, you will be automatically charged for the items.

How far in advance should I reserve my products?

It's up to you. In all cases, you will receive your rental order 1 to 2 days before your selected travel date, to allow for the preparation time before your departure. Please allow 6 working days for the preparation and delivery of your order. So remember to rent your products at least one week in advance.

I have lost the return label, what should I do?

If this is your wish, please contact us here.

You do not need to clean the products to return them. We sort, inspect, repair and clean all products after they are returned. 
You can of course clean your items during the rental period if necessary. Please read the washing instructions for each item carefully.

I have damaged one or more items during my rental period.

Accidents happen. Has the product been stained, damaged or punctured? Damage insurance is included in the price so that you are not charged extra. Do not try to remove stubborn stains or repair a hole. Once the items are returned, our experts will take care of it. If the item has been significantly damaged, contact Customer Service here and we will find a solution.

Please let us know as soon as possible here and we will contact you.

By checking this box, you validate the Rental Terms of Volcom Rental.

You must accept the Rental Terms to continue.

Clean gear for clean tricks, we take care of cleaning and repairing your gear between rentals! 

You will receive your rental order in a RePack package, it is meant to be used for the return! Note that returning the RePack package and the products is mandatory.

Be careful, you are about to change your language. If you have items in your cart, your cart will be lost.

Don't know what size to choose? Check our size charts here.

Shipping is free for all orders over €99, standard home delivery or in a relay point, details here.

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The protection of your personal data is an integral part of the values of VOLCOM SAS. By using our website (the ‘Website’), you acknowledge that you have read this privacy policy (‘Privacy Policy’), which governs the use and protection of your personal data collected when using our Website, i.e. any information that directly or indirectly identifies you (‘Data’ or ‘Personal Data’), such as your last name, first name, postal address, email address and customer number.

1.            Who are the data controllers?

2.            What Personal Data do we collect?

3.            Why do we use your Personal Data?

4.            What rights do you have with respect to your Personal Information?

5.            Who receives your Personal Data?

6.            Transfer of your Personal Data outside the European Union

7.            Security and confidentiality of your Personal Data

8.            How long are your Personal Data kept?

The regulations define two key roles in the protection of your Data: 

- the data controller, who determines the purposes for which your Data is collected. This is VOLCOM SAS, whose registered office is located at 1 allée Belharra, BAIA Park 64600 Anglet, France, registered in the Bayonne Trade and Companies Register under number 488 298 621 (‘VOLCOM SAS’, ‘we’, ‘us’), which can be contacted by telephone on 09.77.55.51.99 and by e-mail at eu.rentsav@volcom.com by filling in the contact form, ‘Personal Data’ section, located on the contact page of the Site; [FJCL1]

Your Personal Data is collected, for example, when you fill in the dedicated forms on the Site or when you create your customer account on the Site, when you book a rental on the Site, when you contact customer service and, more generally, when you browse our Site. This involves the following Personal Data:

- Information collected when you create your account on the Site, such as your surname, first name, title, e-mail address, password, your contact preferences concerning subscription to the newsletter, your telephone number and date of birth.

- The information required to manage and monitor your rental, such as your credit card details to complete the transaction, your rental and/or second-hand history (e.g. purchase amount, references of products rented), your written or telephone exchanges with our customer service department;

- Information collected during your browsing of the Site, such as your browsing history (e.g. date and time of connection and/or browsing, pages visited), type of terminal and browser, your location, browser language, access provider and IP address.

We use your Personal Data for several reasons.

Our primary objective is of course to always satisfy you as a customer. To this end, we collect the majority of your Personal Data in the course of your rental transactions, in particular in order to deliver your rentals and to support you in the follow-up of our relationship.

On the other hand, we are likely to collect your Data when you give us your consent for purposes that will optimise your experience with our brand. Finally, other Data is collected because it is required for a legitimate interest (for example, to enable you to access and use our Site).

You will find below further examples of the purposes for which Data is collected:

Legal basis                                    Purposes of processing

                                                     To ensure the delivery of your rented products

Your rental contract                      Manage customer relations and any complaints you may have

                                                     To manage requests relating to the exercise of your personal data                                                        rights

Your consent                                To receive our newsletter and personalised offers

                                                      Accessing and using the Site

                                                      Analyse and improve the quality and performance of our               Our legitimate interest                  services

                                                      Monitor the use of the Site and improve your experience

                                                      To protect our rights

                                                      To manage transactions and combat fraud

To draw up statistics and segmentations, studies and analyses to improve our knowledge of our customers

To share data within the SMCP group for customer knowledge purposes

4. What rights do you have regarding your data?

In accordance with the regulations applicable to personal data, you have and may exercise the following rights with us:

- Right of access: you have the right to access the Personal Data we process;

- Right of rectification: you have the right to ask us to rectify your Data if it is inaccurate or incomplete;

- Right to erasure: you have the right to ask us to delete your Data (subject to the conditions set out in article 8 below);

- Right of objection: you have the right to ask not to receive any further communications from us by using our online forms, our links at the bottom of our emails or by replying STOP by sms.

- Right to portability: you have the right to request the portability of your Data, if the conditions for exercising this right are met;

- Right to information: you have the right to obtain information on how we process your Data.

In order to exercise your rights, you can fill in the contact form under ‘Personal data’ on the Site's contact page or send a letter to the following address: eu.rentsav@volcom.com. We may ask you to provide proof of identity if we have reasonable doubts about your identity.

We undertake to reply as soon as possible after receiving your request.

If you no longer wish to receive our newsletters, you can click on the unsubscribe link at the bottom of our emails.

Please note that you can register on a Bloctel telephone anti-solicitation list, in which case we will not contact you using the contact details sent to Bloctel.

Your data is mainly intended for our departments' use. It may sometimes be communicated to external recipients for the reasons described below. In any event, the recipients of your Data are selected by us on the basis of their competence in terms of Data security and confidentiality. We sign contracts with these recipients to ensure the high level of security of their systems. These include our service provider in charge of the rental service, our service providers responsible for optimising and analysing the operation of our sites, ensuring your transactions and the security of payments, our service providers in charge of logistics (storage, preparation and delivery of your rentals), or our customer service, our service providers in charge of marketing and sales research.

Your Data may also be transferred to third parties, (1) subject to your prior consent, for processing in accordance with the purpose or purposes for which your Data was collected or (2) where we are required to do so by law, in connection with legal proceedings, or in response to an imperative request from a public authority or (3) if we are involved in a merger, acquisition or transfer of assets.

6. Transfers of your personal data outside the European Union

In the event that Personal Data is transferred to a country outside the European Union, we undertake to take the necessary technical and organisational measures to guarantee an adequate level of security for your Data as if it had remained within the European Union.

We require these Data recipients to implement the necessary measures to ensure the same level of protection as that required by European regulations on personal data, for example by using the European Commission's standard contractual clauses, the so-called binding corporate rules (BCR).

7. Security and confidentiality of your Personal Data

We implement technical and organisational measures to ensure the security, integrity, authenticity and confidentiality of Personal Data. We ensure that our partners maintain a similar level of protection for your Personal Data as we do. We also ensure that your transactions are secure by implementing appropriate measures to combat fraud.

We only keep your Personal Data for as long as is strictly necessary for the purposes for which it was collected. We therefore keep:

- your Personal Data, with the exception of your bank details which are collected and processed by our service providers in charge of managing payments, for 3 years from the date of the last interaction between us (i.e. your last purchase, the last contact (call, email, chat or social networks with our customer service department, the opening of our newsletter, or failing that the date on which the customer profile was created);

- connection logs which are collected, with your consent, using cookies and other trackers used as part of the service, for a period not exceeding three years (36) months. For further details, please refer to the ‘Cookie Policy’.

Your bank details are kept by our payment partners. When you rent, you must enter your bank details in the fields provided.

Once your Data has been deleted from our database, some of your Data may be kept in archive form with restricted and strictly limited access for the purposes of satisfying our legal, accounting and tax obligations, and also to manage any claims and requests for guarantees within the applicable limitation periods.

Once your Personal Data is no longer required for the purposes or for archiving purposes in order to meet our legal obligations or for the purposes of the applicable statute of limitations, your Data will be irreversibly anonymised. At any time, you may ask us to delete all or part of your Data, object to its processing or request that it be limited, in accordance with article 4 above. If you ask us to delete your Data, it will be deleted from our database and kept in archive form as indicated above.

In the event of a change in the way we process your Data, we will update our Privacy Policy, of which you will be informed.

Finally, we would like to point out that if you have any complaints about the protection of your Personal Data, you can also contact the French supervisory authority, the Commission Nationale de l'Informatique et des Libertés, whose website can be accessed at the following address: https://www.cnil.fr/

PRIVACY POLICY